Coq10 Privacy Policy — How We Protect Malaysian Users' Data
This document describes how coq10 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy to a high standard of security.
Effective date: 1 January 2026. This policy may be updated from time to time.
What information do we collect from you?
When you register and use the coq10 platform, several categories of information are collected to ensure the platform operates correctly and securely. Below are the types of information we collect:
Account and identity information
When you register, we collect your username, encrypted password, email address, phone number and date of birth. During the account verification process, identity documents may be required to verify your identity prior to your first withdrawal or where activity requires additional verification.
Device and browser information
We automatically collect your device type, operating system, browser type, IP address, screen resolution, and other technical information transmitted by your device when you access our platform. This information is used to ensure optimal display and to detect suspicious activity.
Payment information in MYR
All transactions are processed in MYR (RM). We retain records of deposit and withdrawal transactions, including amounts, timestamps, payment methods used and transaction status. Full card numbers and sensitive bank account details are not stored directly by coq10 — these are processed through secure third-party payment providers.
Platform usage data
Gaming activity records, bets placed, login times, pages visited and in-platform interactions are collected for security analysis, improving user experience and verifying promotional eligibility.
How is your information used?
Information collected by coq10 is used solely for the following purposes and will not be used beyond the stated scope without your consent:
- Securely setting up, managing and maintaining your user account.
- Processing MYR (RM) deposit and withdrawal transactions accurately and promptly.
- Verifying user identity and preventing fraud or unauthorised access.
- Sending account-related notifications such as transaction confirmations, security updates and promotional alerts you have opted in to receive.
- Improving user experience through aggregated, non-identifiable analysis of platform usage patterns.
- Complying with applicable laws and regulations in Malaysia.
Coq10 will not sell, rent or trade your personal information to third parties for marketing purposes without your explicit consent.
Cookies and usage tracking — what you need to know
The coq10 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly. There are three main categories of cookies in use:
Necessary cookies
These cookies are required for core platform functions such as maintaining your login session, saving language preferences and securing each session. Without them, certain essential platform features will not work properly.
Performance and analytics cookies
These cookies help us understand how users interact with the platform — which pages are visited most, how long users spend in each section, and where they run into difficulties. This data is collected in aggregate and does not contain any directly identifiable personal information.
Manage your cookie preferences
You can manage and delete cookies at any time through your browser settings. Please note that disabling all cookies may affect certain platform features and your overall user experience.
Data storage, security and third-party sharing
How your data is stored and protected
All coq10 user data is stored on servers protected by industry-standard encryption protocols. Access to user data is restricted to authorised personnel only and is subject to strict access control procedures. We conduct regular security reviews to ensure our systems remain up to date and protected against the latest threats.
Sharing data with third parties
Coq10 may share limited user information with third parties in the following circumstances:
- Payment providers: Transaction information is shared with payment service providers to process MYR deposits and withdrawals.
- Gaming technology provider: Required account information is shared with game software providers to enable access to gaming content.
- Legal requirements: Information may be disclosed to the relevant authorities if required by law or court order.
All third-party partners working with coq10 are bound by data protection agreements that prohibit them from using user information for any purpose outside the scope of the services provided.
Your rights as a user and how to contact us
Right to access, correction and deletion
As a registered user of the coq10 platform, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to correction: If your information is inaccurate or out of date, you can update it through the account profile section or by contacting customer support.
- Right to deletion: You may request the deletion of your account and personal data. Please note that certain transaction records may need to be retained for a specified period to meet legal and financial regulatory requirements.
- Right to object: You may object to the processing of your data for specific purposes, such as marketing communications.
Policy changes and how to contact us
Coq10 reserves the right to update this Privacy Policy at any time. Any material changes will be communicated via in-platform notifications or email to registered users. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
For any enquiries, data access requests, or privacy-related complaints, you may reach the coq10 support team at: [email protected]. You may also refer to the FAQ us for more information on account management and data privacy.
Have questions about how we handle your data?
The coq10 support team is ready to assist with any enquiries regarding privacy, account security or the management of your personal data.